Please advise personalized orders made after 12/2/24 are not guaranteed to be completed before the Christmas holiday. Please read our shipping policy before check out & enjoy FREE U.S. SHIPPING for orders $150+
Rock Your Presence strives towards providing excellent customer service with guaranteed satisfaction on all of our merchandise.
All exchanges must be within 7 business days. All Item(s) must be in original unused condition, and all cards, boxes, must be included with your return. ( No exchanges on customized or sale items)
To process your exchange, simply email us at rockyourpresence@gmail.com with your full name and what item you needed to return.
You may choose to get a replacement or choose another item from our store. If you’d like a return, please note that shipping costs are NOT covered by Rock Your Presence
If your item is broken or breaks within 5 days of purchase, we will send you a replacement at no fee, this does not include custom jewelry—customer only pay $5 for shipping.
Please note: We cannot issue refunds, only exchanges or store credit.
*** Due to COVID-19 all shipping carriers are experiencing delays. We will keep you informed with all updates if this occurs with your package ***
PROCESSING TIME :
For items that are not custom, please allow up to 5-7 business days for shipping if item(s) are available during time of purchase to be shipped. All items are shipped through USPS. We are not responsible for any lost items during transit. Please consult with your local post office if this may happen. Lastly, any items that are marked “delivered” we are not responsible for.
CUSTOM ITEMS :
Please note, processing can take up to 3-5 weeks ( excluding weekends & holidays) for & processing & shipping times, as all pieces are handmade to order and customized for you.
** Delays may occur around promotional sales events and the holidays **
SHIPPING COST :
US/Canada
First-Class Shipping via USPS.
Priority Shipping
International Shipping
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